Refund policy

Dog Park Daywear Return and Refund Policy

Last Updated: 6/15/2024

At Dog Park Daywear, we strive to provide high-quality products and excellent customer service. Please read our Return and Refund Policy carefully to understand important information regarding returns and refunds.

1. Final Sale Items

All hat purchases are final due to the nature of the product. We do not offer refunds, returns, or exchanges for hats unless there is a manufacturing defect or an error on our part.

2. Defective or Incorrect Products

If you believe you have received a defective item or the wrong product, please follow the steps below:

2.1 Contact Us:

  • Email us at kevin@dogparkdaywear.com within 7 days of receiving your order.
  • Provide your order number, a description of the issue, and photos of the defective or incorrect item.

2.2 Return Instructions:

  • If your claim is approved, we will provide you with instructions for returning the item.
  • Items must be returned in their original packaging and in unused condition.

2.3 Inspection and Approval:

  • Once we receive the returned item, we will inspect it to verify the defect or error.
  • We will notify you of the approval or rejection of your claim within [number] business days of receiving the item.

2.4 Refunds and Replacements:

  • If your claim is approved, we will offer you a replacement product or a refund.
  • Refunds will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

3. Shipping Costs for Returns

3.1 Defective or Incorrect Products:

  • If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.

3.2 Other Returns:

  • As all hat purchases are final, we do not accept returns for any other reasons.

4. Non-Returnable Items

Due to the nature of our products, the all items cannot be returned or refunded unless defective or incorrect.

5. Order Cancellations

Orders cannot be cancelled after they have been dispatched. If you need to cancel an order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request if the order has not yet been processed and shipped.

6. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at:

Dog Park Daywear
Email: kevin@dogparkdaywear.com