Shipping policy

Dog Park Daywear Shipping Policy

Last Updated: 6/15/2024

At Dog Park Daywear, we aim to provide you with excellent service and timely delivery of your purchases. Please read our Shipping Policy carefully to understand how we handle shipping and delivery of orders placed on our website, www.dogparkdaywear.com.

1. Order Processing

We process orders Monday through Friday, excluding holidays. Orders are typically shipped within 4-5 business days from the date of purchase. Please note that processing times may be extended during peak seasons or due to high order volumes.

2. Shipping Methods and Delivery Times

2.1 Domestic Shipping (USA):

  • We offer free shipping on all orders over $100.
  • Orders are shipped using UPS Ground, with an estimated delivery time of 2-5 business days after the order has been processed and shipped.
  • Tracking information will be provided as soon as your order is shipped, allowing you to monitor the progress of your delivery.

2.2 International Shipping:

  • We ship internationally to various countries. International shipping costs are calculated at checkout based on the destination and weight of the package.
  • Delivery times for international orders vary depending on the destination and customs processing. Estimated delivery times will be provided at checkout.
  • Customers are responsible for any import duties, taxes, and customs fees that may apply to international shipments.

3. Shipping Costs

3.1 Domestic Shipping (USA):

  • Free shipping is available for all orders over $100.
  • For orders under $100, shipping costs will be calculated at checkout based on the destination and weight of the package.

3.2 International Shipping:

  • Shipping costs for international orders are calculated at checkout based on the destination and weight of the package.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the progress of your shipment through the carrier's website.

5. Logistics Issues

Please note that we are not responsible for logistics issues, delays, or lost or stolen packages once they have been shipped. If you encounter any issues with your shipment, please contact the carrier directly using the tracking information provided.

6. Order Cancellation

Orders cannot be cancelled after they have been dispatched. If you need to cancel an order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request if the order has not yet been processed and shipped.

7. Returns and Exchanges

7.1 Final Sale Items:

  • All hat purchases are final due to the nature of the product. We do not offer refunds, returns, or exchanges for hats unless there is a manufacturing defect or an error on our part.

7.2 Defective or Incorrect Products:

  • If you believe you have received a defective item or the wrong product, please contact us within [number] days of receiving your order. We will provide instructions for returning the item. Once the returned item is received and inspected, we will notify you of the approval or rejection of your claim. Approved claims will be processed, and a replacement product or refund will be issued.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Dog Park Daywear
Email: kevin@dogparkdaywear.com